Regroupement des nouvelles technologiques et d'affaires au sujet de nos solutions et de nos activités

14 novembre 2016
NICE to Provide IP Radio Recording for Los Angeles County’s New Interoperable Communications System

Paramus, New Jersey – November 15, 2016 – NICE (Nasdaq:NICE) today announced that it will be providing its IP radio recording solution for the Los Angeles Regional Interoperable Communications System (LA-RICS) P25 Land Mobile Radio (LMR) project.

The network, which is being built using P25-compliant technology, will support interoperable communications for 34,000 public safety personnel to enhance emergency incident coordination. This will help keep 10 million residents and businesses in 88 incorporated cities and unincorporated areas of Los Angeles County safer and more secure.

NICE is providing IP radio recording along with NICE Inform to support the P25 recording and incident reconstruction needs of the LA-RICS’ member agencies including 50 law enforcement agencies, 31 fire departments, as well as Emergency Medical Services (EMS), transportation and education agencies.

Specifically, LA-RICS will use the NICE IP radio logging recording solution to natively record the P25 radio transmissions on the regional network. Participating agencies will be able to use the NICE Inform software, accessible through a web browser, to remotely search for, retrieve, reconstruct and play back their communications.

“Real-time interoperable communications are the cornerstone of this project, but these large volumes of IP communications will also need to be captured and reconstructed to evaluate every-day events and especially large-scale multi-jurisdictional incidents,” said Christopher Wooten, Executive Vice President, Vertical Markets, NICE. “When it comes to addressing this critical need for a regional radio network of the size and scope of LA-RICS, no one is better equipped than NICE. We’re honored to be a part of this very important project.”

01 septembre 2016
NICE Named 911 Recording and Quality Management Company of the Year by Frost & Sullivan

Paramus, New Jersey – September 2, 2016 – NICE (NASDAQ: NICE) today announced that it has earned Frost & Sullivan's prestigious 911 Recording and Quality Management Company of the Year Award. This award recognizes companies that demonstrate excellence in growth, innovation and leadership in their respective industries.

"To be selected for this coveted award, a company must have a keen eye toward the future, and drive innovation to meet future needs before they become commonly visible, often being first to market with new solutions," said Brendan Read, Senior Industry Analyst, Digital Transformation, Frost & Sullivan. "No other company in the 911 Recording and Quality Management industry exemplifies these values more than NICE. Frost & Sullivan is pleased to recognize NICE as the 911 Recording and Quality Management Company of the Year."

In announcing NICE's selection as the 911 Recording and Quality Management Company of the Year, Frost & Sullivan lauded NICE for its pace of innovation, breadth, and depth of solutions, and its commitment to serving the needs of the public safety market. The report specifically highlights NICE's i3-compliant and NG911-ready solutions "that meet the need for effective, responsive, and accountable multi-channel emergency contact handling, and for swift and decisive incident investigation and follow-up." NICE's industry-leading digital evidence management solution, NICE Inform, has been serving the public safety market since 2007 and is deployed at over 3,000 sites across the globe.

As new citizen communication channels and NG911 transform how citizens communicate emergencies, Public Safety Answering Points (PSAPs) will need to manage more types and larger volumes of multimedia information. NICE Inform addresses this need through integrations with leading NG911 call handling and text-to-911 applications, and by enabling PSAPs to assemble and synchronize recorded voice, radio, SMS texts, and other multi-channel communications into comprehensive incident timelines so they can understand the who, what, when, where, and why of incidents.

NICE Inform also provides an assortment of feature-rich modules to help PSAPs gain insights from growing volumes of multi-channel interactions, including integration to Priority Dispatch AQUA Evolution for streamlined case reviews; quality assurance (QA) scheduling, evaluation, and reporting tools; sophisticated audio and text analytics for enhanced searching, compliance, and QA; and instant replay for real-time decision support.

"We couldn't be more honored to receive this prestigious award from Frost & Sullivan," said Chris Wooten, Executive Vice President, NICE. "As a trusted partner for emergency communication centers globally, we're very proud to be recognized for our long history of innovation and successful track record of providing superior solutions, customer satisfaction, and support."

Download a copy of the analyst report at:

15 août 2016
NICE and Harris Corporation Complete Interoperability Testing of Next Generation Public Safety Solutions

Integrated NICE-Harris P25 radio recording solution successfully deployed at two agencies

August 16, 2016

Paramus, New Jersey – August 16, 2016 – NICE has completed interoperability testing of its NRX and NICE Inform public safety solutions with Harris’ VIDA® system release SR10A.1 which supports Phase 1 and Phase 2 P25 trunked radio systems as well as OpenSky®  trunking. The certification testing was performed at the Harris certification lab in Lynchburg, VA. The integrated NICE-Harris solutions have also been successfully implemented and field-proven at the Lakewood (CO) Police Department and the Parma Regional Dispatch Center (Parma, Ohio).

NRX is NICE’s next generation capture platform for radio, telephony, and 9-1-1 texts. NICE Inform, the leading digital evidence management solution and another part of the NICE NG9-1-1 suite, helps PSAPs (Public Safety Answering Points) manage and synchronize these multi-channel interactions between citizens, PSAPs and first responders, to provide a complete, true record of incidents.

“NICE and Harris have partnered on technology integrations since 2008,” said John Rennie, General Manager, Public Safety, NICE. “As a result of our most recent successful interoperability testing, PSAPs can have complete confidence that in addition to reliably recording their P25 and OpenSky radio communications, they can easily retrieve and reconstruct them as well, using enhanced metadata including radio IDs, talkgroup IDs, talkgroup aliases, dates, times and more.”

“We’ve relied on NICE for radio recording solutions for our shared regional radio network for four years now,” said Richard Rudy, Radio Communications Engineer for the City of Lakewood Police Department Radio Communications Division. “NICE has made the transition to P25 IP-based recording seamless for us, and with this latest upgrade, continues to serve our needs with reliable future-proof recording solutions that make it easy to access and retrieve vital communications when needed.”

NICE's next generation solutions offer Harris customers the additional benefit of future-readiness combined with lower cost of ownership. With NRX, for example, PSAPs can record both radio and telephony communications on one platform, simplifying support and reducing cost of ownership. Additionally, both NRX and NICE Inform are NENA i3-compliant and adaptable to virtually any call-taking environment, from traditional telephony to SIP-based VoIP. PSAPs can easily transition to next-generation emergency communications because NRX supports text-to-911 logging and multimedia capture for a wide range of NG9-1-1 call-taking platforms, while also reliably recording Harris’ VIDA OpenSky and P25 trunked radio communications.

05 août 2016
NICE Wins 8-Figure Contract from New York City

NICE will continue to support the City’s mission to transform emergency communications for the citizens of New York City

August 5, 2015

​Paramus, New Jersey – August 5, 2015 – NICE Systems (NASDAQ: NICE) today announced that it has won an 8-figure contract from New York City’s Department of Information Technology and Telecommunications (DoITT) in association with the City’s ongoing Emergency Communications Transformation Program (ECTP). The new contract expands on an existing long standing relationship between NICE and the City of New York dating back to 2001.

Under the contract, NICE will expand its support for the ECTP by equipping the City’s new 9-1-1 facility with NICE’s market-leading public safety call recording and incident management solutions. The site, which is scheduled to open in June of next year, and will be jointly operated by the New York City Police Department (NYPD) and the Fire Department of the City of New York (FDNY), will augment and provide redundancy to current emergency 9-1-1 response services.

NICE will also upgrade previously deployed solutions at nine other NYPD and FDNY locations to ensure complete interoperability across all sites. Investigators who need to produce audio evidence will be able to access recordings from any site and combine those recordings into seamless incident timelines.

“We’re delighted to continue to support New York City in its mission to transform emergency communications for millions of New Yorkers,” said Chris Wooten, Executive Vice President, NICE Security Group. “This new contract is notable not only for its scope and size, but because it underscores NICE’s successful track record with the NYPD and FDNY. We are honored that New York City has once again chosen to entrust NICE for its emergency communications needs.”

About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

Corporate Media Contact - NICE
Erik Snider, +1 877 245 7448,​

Marty Cohen, +1 212 574 3635,, ET
Yisca Erez +972 9 775 3798,​, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Systems. All other marks are trademarks of their respective owners. For a full list of NICE Systems' marks, please see:

01 mai 2016
Zoom Workforce Optimization Product and Market

Workforce Optimization Product and Market

2015-2016 WFO Market Report from DMG Consulting

Want to serve customers better and more cost effectively while getting valuable information about every interaction? Workforce optimization gives your company new visibility into the customer experience so you can track KPI’s, reach goals and fix what’s not working.

Download this analyst report, from DMG Consulting, and learn more about:

  • WFO market activity and projections
  • Analysis of leading vendors’ customer satisfaction scores
  • Why ZOOM ranked #1 in customer satisfaction

“Delivering a great customer experience isn’t really an option. It’s something your organization must do if you want to keep your customers satisfied and coming back for more.” – Donna Fluss, Founder and President,  DMG Consulting

This edition of the report features an analysis of 11 vendors including Avaya, Calabrio, dvsAnalytics, inContact, Interactive Intelligence, NICE, OnviSource, TelStrat, Verint, VPI and ZOOM International.

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