Are you using the Microsoft Teams unified communications platform? Do you need a recording solution that meets your compliance standards to protect your data? Here are 12 important questions to ask yourself in order to select a Microsoft Teams interaction…
New integration coming this fall - Elevēo's integration with Cisco’s WebEx Contact Center. To learn more https://www.youtube.com/watch?v=S32wdWr0XKs
The solution has met or exceeded all Microsoft compliance certification requirements CallCabinet's solution, sold by Oxilio across Canada, is certified by Microsoft as a compliant recording solution. Atmos has met or exceeded all compliance certification requirements for voice, video, screen…
A flexible CCaaS that adapts to the post-pandemic period! The COVID-19 crisis has affected the entire world and forced companies to accelerate their technological transformations. Contact centers were no exception and had to innovate to ensure optimal customer service, despite…
Oxilio is proud to announce that our business partner, CallCabinet, has won the "2021 Internet Telephony Product of the Year" award for the sixth consecutive year. With this award, Internet Telephony and TMCnet recognize the innovation of the Atmos solution…
With its CXone product, Nice offers the best features in the industry and innovates more than its closest competitors according to Gartner. Through the use of analytics, artificial intelligence, digital technologies and automation, CXone enables better management of the evolving…
Our business partner, Dubber, now records Zoom sessions and interactions. This meets the growing regulatory requirements for telecommuting and dispersed workforces. With Zoom, Dubber enables unified communications and delivers artificial intelligence over voice for businesses of all sizes. By choosing…
The CXone solution, distributed by Oxilio across Canada, is now Microsoft Teams certified. This certification assures customers that the solution has been tested and verified by Microsoft to offer high quality, compatibility and reliability with Teams. By being integrated with…
Do your users use Microsoft Teams and you need to meet compliance standards for recording your interactions? Cloud-based solutions now allow you to meet your regulatory obligations. Increase in telecommuting and rapid adoption of MS Teams in the context of…
The contact center cloud computing solution (CCaaS): what's new in 2021? During the last year of the pandemic, companies around the world have had to adapt to new and changing situations as the months went by: transferring employees to home,…
Our partner Nice Systems recently announced the general availability of Nice Inform 9.1. This version introduces a series of new features that are in addition to the current Nice Inform 9 platform and allows CAD integrations. It proposes an improvement…
Oxilio is pleased to announce that UContact is now available on Google Cloud Canada facilities. UContact is an omni-channel solution, offered by Oxilio, that allows a call center to monitor and manage their entire operations. "It is important for customers…