Are you wasting a lot of time collecting agent interaction data from separate dashboards? Do you no longer want to have to manually aggregate this data to create analyzable information? Do you want to improve the customer experience? Do you…
Oxilio is proud to announce its new partnership with RingCentral which will allow it to become both integrator and distributor of RingCentral's complete UCaaS and CCaaS suite for the entire North American market. With this new offering, Oxilio is able…
Oxilio is proud to announce that its business partner Nice, has won the TMC 2022 "Cloud Computing Product of the Year" award with the CXone contact center solution. This award recognizes vendors that offer the most innovative, useful and beneficial…
New enhancements provide multiple video streams, screens and application sharing. ISSUED BY CALLCABINET CallCabinet, a leading global provider of Microsoft Azure-native call recording, AI analytics and quality control solutions, is pleased to announce that Atmos, a solution certified for Microsoft…
Monday, December 13, 2021 Over the weekend a critical vulnerability within Apache Log4J was discovered. Our partners have conducted an extensive review of internal applications and found that we are not impacted by the vulnerability. As the full impact of…
Are you using the Microsoft Teams unified communications platform? Do you need a recording solution that meets your compliance standards to protect your data? Here are 12 important questions to ask yourself in order to select a Microsoft Teams interaction…
New integration coming this fall - Elevēo's integration with Cisco’s WebEx Contact Center. To learn more https://www.youtube.com/watch?v=S32wdWr0XKs
The solution has met or exceeded all Microsoft compliance certification requirements CallCabinet's solution, sold by Oxilio across Canada, is certified by Microsoft as a compliant recording solution. Atmos has met or exceeded all compliance certification requirements for voice, video, screen…
A flexible CCaaS that adapts to the post-pandemic period! The COVID-19 crisis has affected the entire world and forced companies to accelerate their technological transformations. Contact centers were no exception and had to innovate to ensure optimal customer service, despite…
Oxilio is proud to announce that our business partner, CallCabinet, has won the "2021 Internet Telephony Product of the Year" award for the sixth consecutive year. With this award, Internet Telephony and TMCnet recognize the innovation of the Atmos solution…
With its CXone product, Nice offers the best features in the industry and innovates more than its closest competitors according to Gartner. Through the use of analytics, artificial intelligence, digital technologies and automation, CXone enables better management of the evolving…
Our business partner, Dubber, now records Zoom sessions and interactions. This meets the growing regulatory requirements for telecommuting and dispersed workforces. With Zoom, Dubber enables unified communications and delivers artificial intelligence over voice for businesses of all sizes. By choosing…