Integration of CXone (Nice inContact) with Microsoft Teams


The CXone solution, distributed by Oxilio across Canada, is now Microsoft Teams certified. This certification assures customers that the solution has been tested and verified by Microsoft to offer high quality, compatibility and reliability with Teams.

By being integrated with Microsoft Teams, CXone offers many benefits:

It simplifies and streamlines the agent experience with full contact center control directly in Teams. Through this integration, it is also possible to quickly find and connect Teams users outside the contact center. This makes interactions more efficient and seamless for both users and customers.

The CXone CCaaS solution enables personalized workspaces by putting the websites and applications agents need at their fingertips in Teams. This improves productivity and reduces call handling time. In addition, the high-quality voice service is delivered over a secure internet connection with Microsoft’s direct routing, reducing the number of dropped or interrupted calls.

Oxilio is proud to offer CXone across Canada. With a local and bilingual team, Oxilio responds quickly to your needs and is dedicated to your success. To ensure your satisfaction, we offer a free consultation, led by an expert to precisely target your technological challenges.

Contact us now for a free consultation!


About Oxilio

For more than 15 years, Oxilio has been providing capture and interaction management solutions to clients across Canada. Oxilio’s experienced consultants, analysts and technicians are able to effectively analyze customer needs and offer a variety of high-performance, scalable solutions adapted to their budget. With more than 400 active client systems, Oxilio has developed a distinctive and appreciated approach, which focuses on the needs of the clients and not on the technology in place.  Thanks to agreements signed with more than ten partners, Oxilio offers a diversified technological portfolio, characterized by its flexibility and openness to evolution.

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