New version of NICE Inform (r9.1)


Our partner Nice Systems recently announced the general availability of Nice Inform 9.1. This version introduces a series of new features that are in addition to the current Nice Inform 9 platform and allows CAD integrations. It proposes an improvement of the quality management module as well as new integrations using the NICE Inform Intelligence Center.

Several other functionalities enhance the solution, such as improved CAD and SMS screen capture and the possibility to limit access to sensitive records. In addition, Nice Inform 9.1 now supports MS Windows 2019 and MS SQL 2017. The solution is already compliant with PG911 (NG911) requirements and developments are ongoing.

Already a market leader, NICE continues to innovate with the NICE Inform 9.1 solution. Would you like to know more? We invite you to contact our consultants or analysts, who will be happy to answer your questions.

 About Oxilio

For more than 15 years, Oxilio has been providing interaction capture and management solutions to clients across Canada. Oxilio is composed of experienced consultants, analysts and technicians who are able to effectively analyze customer needs and offer them a variety of high-performance, scalable solutions adapted to their budget. With more than 400 active client systems, Oxilio has developed a distinctive and appreciated approach that focuses on client needs and not on the technology in place.  Thanks to ratified agreements with more than a dozen partners, Oxilio offers a diversified technological portfolio, characterized by its flexibility and openness to evolution.

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