Our partner, Nice Ltd, has been named – ONCE AGAIN – a leader in WEM (Workforce Engagement Management) in the Gartner 2021 report.

With its CXone product, Nice offers the best features in the industry and innovates more than its closest competitors according to Gartner. Through the use of analytics, artificial intelligence, digital technologies and automation, CXone enables better management of the evolving relationship with customers, employees and technologies, according to them.

Gartner defines employee engagement management (WEM) solutions as a set of technologies that complement those in the workforce optimization (WFO) market by providing capabilities that increase employee engagement within customer departments. Nice, along with CXone, is positioned as a leader in the Gartner Magic Quadrant for Workforce Engagement Management (WEM).

In its report, Gartner said CXone enables agents to serve customers from anywhere and thus meet the requirements imposed by COVID-19. The solution also offers the ability to quickly adapt to unexpected increases in call volumes. The omnichannel management platform is easy to use and allows you to manage all your operations in one place. Finally, CXone’s analytics provide insights to improve customer experience and agent performance.

Oxilio is proud to offer CXone across Canada. With a local and bilingual team, Oxilio responds quickly to your needs and is dedicated to your success. To ensure your satisfaction, we offer a free consultation, conducted by an expert, to precisely target your technological challenges.

About Oxilio

For over 15 years, Oxilio has been providing interaction capture and management solutions to clients across Canada. Oxilio’s experienced consultants, analysts and technicians are able to effectively analyze customer needs and offer a variety of high-performance, scalable solutions that fit their budget. With more than 400 active client systems, Oxilio has developed a distinctive and appreciated approach, which focuses on the needs of the clients and not on the technology in place.  Thanks to agreements signed with more than ten partners, Oxilio offers a diversified technological portfolio, characterized by its flexibility and openness to evolution.

To obtain the report, please fill out the form