Ring Central and Oxilio: a new partnership
Oxilio is proud to announce its new partnership with RingCentral which will allow it to become both integrator and distributor of RingCentral’s complete UCaaS and CCaaS suite for the entire North American market. With this new offering, Oxilio is able to meet all the needs of its customers, whether it be for cloud-based contact centers or more traditional telephony.
Integrated solutions: unified communications (UCaaS) and contact center (CCaaS)
With RingCentral MVP and RingCentral Contact Centre, Oxilio offers a cloud-based contact center and telephony platform that enables a unified experience. With its centralized administration, the solution blurs the boundaries between the contact center and other company departments, thus improving communications.
Reliable and secure cloud solutions that allow you to connect your agents no matter where they are
In partnership with RingCentral, Oxilio offers flexible, easy-to-deploy cloud solutions that allow your employees to work from anywhere. The solutions are built on an open cloud platform. Reliable and secure, this platform provides the necessary flexibility to companies that wish to evolve their contact center.
A varied offer
RingCentral’s CCaaS solution offers a bundle of features: omnichannel interaction management, self-service IVR, intelligent routing, workforce management, analytics and artificial intelligence. The RIngCentral MVP UCaaS suite combines messaging, phone and video into one unified platform.
Integration with major CRM systems
The solution integrates with leading CRM systems. This integration facilitates the work of agents, improving first contact resolution, average handle time and customer satisfaction. Regardless of the channel used, customers are routed directly to the agent who can best meet their needs.
A world leader
RingCentral is a leader in the Gartner Magic Quadrant for both its UCaaS solution and its CCaaS platform. By partnering with RingCentral, Oxilio expands its offering with solutions that are globally recognized for their reliability and flexibility and can better meet the needs of companies of all sizes.
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