uContact

uContact is an omni-channel contact center solution that allows you to monitor and manage all your operations in one place. This contact center solution allows you to offer your customers integrated support services, whether by phone, email, text message, chat, WhatsApp or social networks. The uContact platform is simple, efficient and flexible. Thanks to uContact’s development tools, you can customize your screen, workflows, forms and reports to offer the best to your agents and customers.

Features

Omnichannel dashboard
The omnichannel dashboard manages all interactions in one place including SMS, web interactions, email, social media, and WhatsApp. The omnichannel dashboard allows you to define your key performance indicators and monitor them in real time. You also get an overview of operations.

Quality Management
The quality management functionality allows you to give agents and supervisors useful information about their performance.

Workforce Management and Analytics
Workforce management functionality allows you to forecast, schedule and report. It allows you to improve your processes and explore information created by your team.

Ludification
Through gaming, you will be able to motivate your agents, increase their productivity and reduce staff turnover. With the gaming feature, you can customize your own games and set daily individual and group goals.

Monitoring
With our monitoring options, you can listen to your agents live or whisper a few key tips that only they can hear. You can also collaborate during a difficult call to find the best solution for your customers.

Benefits

  • Cloud computing solution – GoogleCloud
  • Easy to use
  • Intelligent Routing
  • Easy integration
  • Simple creation of customized screens
  • Bank of more than 200 reports
  • Ability to create new custom reports

Technical Features

  • Multiplatform: Linux, Windows, Mac
  • Deployment: Cloud
  • WebRTC: Real Time Communication
  • Integration: Web Services database or sockets
  • HTML5: Responsive Design
  • Internationalization: language and report defined by user

Contact our specialists to learn more about our contact center solutions!

Sectors

Sector - Contact Center - Oxilio
Contact Center