Technical Support Services

Technical Support Services

Oxilio offers superior technical support services for a variety of solutions in the contact center, public safety, and financial sectors. As your business partner, we offer comprehensive services that will meet your needs.

From contact center platforms to interaction capture and analysis solutions, we are here to help.

Whether it’s event reconstruction, workforce optimization or agent evaluation, our experts are here to help you manage your tools.

The keys to our success

Our expertise:

  • Over 15 years of experience
  • More than 400 customer systems in production
  • Highly certified and experienced technicians
  • Technicians receive ongoing training on the products offered
  • Comprehensive knowledge of systems in production
  • Ongoing liaison with manufacturers in case of escalation
  • Bilingual French-English staff

Our Services:

  • 3 levels of technical support programs: standard, silver and gold
  • Classification of tickets according to the level of impact on your operations
  • Contractual turnaround times based on the severity of the bills
  • Collaboration with your internal staff
  • Complete documentation of available tickets
  • Ticket management portal for customers
  • 24/7 service capability
  • Quarterly audit for each system or solution

How we do it:

  • Receive the request
  • Analysis of the situation
  • Elaboration of a diagnosis
  • Contact with your company’s contact person
  • Take charge of the technical problems
  • Resolution of the problem

Our team of experts offers you a courteous, reliable, and fast service. Our know-how helps you to optimize your productivity.

Contact us for detailed information on our technical support services!