Cloud Contact Center
Cloud Contact Center (CCaaS) is a cloud-based customer experience management solution that enables organizations to manage their contact center. The CCaaS model allows them to purchase only the technology they need, reducing the need for in-house IT support and lowering the costs associated with deploying new functionality.
Cloud contact center (CCaaS) is an ideal solution offering scalability as business needs evolve. It allows you to :
- Pay only for the technology you need;
- Reduce investments;
- Better plan and manage costs;
- Easily access the various functionalities and technologies to better serve the customers;
At Oxilio we offer two CCaaS solutions (hosted in Canada) to help you deliver an exceptional customer experience and maximize the performance of your teams:
NICE inContact CXone
Ideal solution to meet the needs of large companies with the following modules and functionalities:
- NICE inContact CXone
Solution idéale pour répondre aux besoins de la grande entreprise avec les modules et fonctionnalités suivantes : - CXone Omnichannel Routing
Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Interaction Channels & Predictive Dialers - CXone Customer Analytics
Interaction Analytics, Reporting, Customer Surveys & Performance Analytics - CXone Workforce Engagement
Workforce Management (WFM), Quality Management, Quality Management Analytics, Performance Management & Call/Interaction Recording - CXone Automation & AI
Workforce Intelligence, Customer Authentication & Predictive Behavior Routing - CXone Open Cloud Foundation
CRM Integrations, UCaaS Integrations, DEVone Ecosystem, RESTful API’s, Voice as a Service, FedRAMP & Security and Reliability
uContact
Ideal solution to meet the needs of small and medium businesses with the following modules and functionalities:
- TALK – Voice, PBX, Call Recording, IVR, Voice Broadcast & Dialers
- OMNI – SMS, Web Chat, Web Call Back, Email, Social Media & WhatsApp
- TOOLS – Dashboards, Quality Management, Gamification, Alerts, Monitoring & Analytics
- DEVELOP – Report Designer, Form Designer, Workflow Designer & Integration & API