Contact Center as a Service (CCaaS)
Oxilio offers world-class cloud contact center solutions (CCaaS) that meet the needs of businesses of all sizes.
Accessible from anywhere
With our cloud-based solutions, you have 24/7 access to your contact center from anywhere and on any device. Hiring and retaining agents will be easier: your employees can work from anywhere in the world without affecting your customer service.
Secure and meets your compliance needs
Our cloud contact center solutions are secure with powerful encryption capabilities for communications and data in the database. Subject to regular penetration and intrusion detection exercises, the platform meets the security needs of the most demanding businesses.
Pay-per-use
You pay according to the features, number agent and amount of space used.
Flexible and scalable solution
It’s easy to add or reduce the number of agents using the cloud contact center platform. Features can be added to the contact center as your needs change.
Business continuity in case of disaster
Solutions are guaranteed to be 99.99% available.
Centralization
With our cloud contact center solutions, you have access to all applications through a single portal.
Data loss prevention
With data stored in the cloud, the possibility of data loss is almost zero.
Automatic updates
Updates are done automatically, so you always have access to the latest technology.
Bilingual French-English professional services
Oxilio offers excellent bilingual French-English professional services. You can even get 24/7 support, depending on the package you choose.
Contact Center Cloud Solutions (CCaaS) Components
- Omnichannel solutions (voice, email, chat, SMS, web, Messenger…)
- Workforce management
- Quality management – agent registration and evaluation
- Automation and Artificial Intelligence
- Analytics
- Integration via API (Salesforce, MS Dynamics, ServiceNow, SAP…)
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