Cloud Contact Center

Cloud Contact Center (CCaaS) is a cloud-based customer experience management solution that enables organizations to manage their contact center. The CCaaS model allows them to purchase only the technology they need, reducing the need for in-house IT support and lowering the costs associated with deploying new functionality.

Cloud contact center (CCaaS) is an ideal solution offering scalability as business needs evolve. It allows you to :

• Pay only for the technology you need;
• Reduce investments;
• Better plan and manage costs;
• Easily access the various functionalities and technologies to better serve the customers;

At Oxilio we offer two CCaaS solutions (hosted in Canada) to help you deliver an exceptional customer experience and maximize the performance of your teams:

NICE inContact CXone

Ideal solution to meet the needs of large companies with the following modules and functionalities:

• NICE inContact CXone
  Solution idéale pour répondre aux besoins de la grande entreprise avec les modules et fonctionnalités suivantes :
• CXone Omnichannel Routing
  Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Interaction Channels & Predictive Dialers
• CXone Customer Analytics
  Interaction Analytics, Reporting, Customer Surveys & Performance Analytics
• CXone Workforce Engagement
  Workforce Management (WFM), Quality Management, Quality Management Analytics, Performance Management & Call/Interaction Recording
• CXone Automation & AI
  Workforce Intelligence, Customer Authentication & Predictive Behavior Routing
• CXone Open Cloud Foundation
  CRM Integrations, UCaaS Integrations, DEVone Ecosystem, RESTful API’s, Voice as a Service, FedRAMP & Security and Reliability

uContact

Ideal solution to meet the needs of small and medium businesses with the following modules and functionalities:

• TALK – Voice, PBX, Call Recording, IVR, Voice Broadcast & Dialers
• OMNI – SMS, Web Chat, Web Call Back, Email, Social Media & WhatsApp
• TOOLS – Dashboards, Quality Management, Gamification, Alerts, Monitoring & Analytics
• DEVELOP – Report Designer, Form Designer, Workflow Designer & Integration & API