Perfectly tailored to the needs of industries
Our service combines technical expertise and innovative solutions to improve operational efficiency and support the growth of your business.
Peopleware is a cloud-based workforce management solution that optimizes team efficiency and reduces costs. Using advanced algorithms, it automates scheduling, manages absences, and adjusts staffing levels in real-time.
Optimize your resources with data-driven predictions, ensuring better workforce management.
Minimize costs related to underutilization or overutilization of agents through optimal planning.
Adjust staffing levels in real-time to meet demand and improve customer satisfaction.
Simplify workforce management with a user-friendly platform accessible to businesses of all sizes.
Our service combines technical expertise and innovative solutions to improve operational efficiency and support the growth of your business.
Peopleware accurately predicts the workload in the short, medium, and long term, taking into account trends and seasonality.
Peopleware allows the creation of flexible schedules that balance the needs of the business and employees, optimizing efficiency and agent satisfaction.
Peopleware enables real-time schedule adjustments to handle unforeseen events while ensuring service goals are met.
Peopleware automates the leave management process, fostering a culture of transparency and trust.
Peopleware automates the tracking of working hours, ensuring compliance and accurate payroll.
Peopleware helps plan recruitment, budgets, and training to meet the long-term needs of the business.
Peopleware provides customized reports and detailed dashboards to track and compare performance against forecasts.
Peopleware allows the implementation of scalable training programs and the creation of a culture of continuous learning with interactive online learning content.
Peopleware allows you to protect your data with Peopleware’s robust privacy measures Cloud-based, the solution easily adapts to the changing needs of your business.
Peopleware ensures optimal agent availability and reduced wait times, allowing your customers to receive fast, personalized, and high-quality service.
Peopleware ensures robust protection of sensitive data, guaranteeing the integrity and confidentiality of information.
The self-service mobile portal allows agents to view their schedules and manage shift swaps and leave requests themselves, improving their satisfaction and reducing administrative burden.
Peopleware allows quick schedule adjustments based on unexpected events, ensuring optimal coverage and meeting service objectives.
Creating flexible and complex schedules is simplified, reducing management time while considering agents’ skills and preferences. This better aligns the operational needs of the business with those of the employees.
Peopleware uses machine learning algorithms to provide accurate short, medium, and long-term forecasts. This optimizes workforce allocation and avoids underutilization or overloading of agents.