Perfectly tailored to the needs of industries
Our service combines technical expertise and innovative solutions to improve operational efficiency and support the growth of your business.
NICE CXone combines advanced artificial intelligence and omnichannel management to transform your customer interactions. With its AI, CXone automates tasks, analyzes data in real-time, and optimizes agent performance, ensuring a seamless customer experience across all channels. Fully scalable and built on an open cloud foundation, CXone deploys easily regardless of the size of your business.
CXone uses artificial intelligence to personalize customer interactions in real-time, anticipate needs, and provide quick and relevant solutions.
The platform allows efficient management of all communication channels (phone, email, chat, social media) from a single interface, simplifying customer interaction management.
With its real-time analysis tools and customized dashboards, CXone offers a clear view of performance and actionable insights for informed decision-making.
CXone is equipped with numerous advanced features and offers optimal flexibility to meet the varied needs of businesses. It allows companies to evolve their technological infrastructure while adapting to their business objectives, whether it’s improving customer experience, optimizing operational efficiency, or supporting growth.
Our service combines technical expertise and innovative solutions to improve operational efficiency and support the growth of your business.
The industry leader in cloud contact centers, CXone is an interaction management platform that allows your agents to interact with customers on any channel (chat, email, voice, SMS, social media etc.). With CXone, it is possible to switch from one communication channel to another without losing the thread of the conversation with the customer.
CXone is easy to use and integrates easily with leading CRM solutions. With the information available on their screen, your agents can easily personalize the customer experience.
CXone Workforce Optimization allows you to efficiently forecast workloads and staff schedules. The solution is simple and flexible. It allows you to easily adapt to the unexpected and change your agents’ schedules in the blink of an eye.
CXone analyzes every interaction to better understand your contact center trends and agent performance. With Cxone, you can make quick decisions based on accurate data to improve the customer experience.
CXone is a unified application suite that allows you to record agent voice and screen interactions. You can target the right interactions with precise filters to identify performance gaps and provide personalized coaching to your employees.
In all industries, organizations rely on routine and repetitive processes to achieve their business goals. With CXone, you can free your employees from manually performing these repetitive processes by using software robots or voice recognition. This automation can reduce processing time and cost, improve service levels, and lead to increased customer and employee satisfaction while providing a rapid return on investment.
Nice CXone is renowned for its modern, intuitive user interface, which simplifies interaction management and reduces training time for your agents.
CXone is designed to meet the strictest compliance requirements (such as GDPR, HIPAA), with enhanced security measures, making the platform particularly attractive for sectors where data protection is crucial.
CXone offers a flexible ecosystem that allows advanced customization through open APIs and integration with existing tools. This facilitates the implementation of business-specific processes and the extension of platform capabilities, offering high adaptability to meet your organization’s unique needs.
CXone supports omnichannel seamlessly, allowing your customers to easily switch between different channels (phone, chat, email, social media, etc.) without losing contextual information.
CXone integrates advanced AI technology that provides behavioral analysis and real-time insights. This native artificial intelligence automates complex tasks, such as sentiment analysis and understanding customer needs with exceptional precision.
Nice CXone offers a unified platform for managing customer interactions, combining contact center tools, advanced analytics, artificial intelligence, and performance management. This seamless integration reduces the need for gateways or third-party applications, improving operational efficiency.