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Interaction Recording

Discover advanced interaction recording solutions that ensure precise and secure management, optimize customer experience, and enhance your company’s regulatory compliance.

Features

Quality solutions for all your recording needs

  • Interaction recording solution components
  • Multichannel Recording
  • Sentiment Analysis and Real-Time Transcription
  • Secure and Compliant Archiving
  • Quick Search and Retrieval
  • Agent Performance Analysis
  • Quality Management and Interaction Rating
  • Alerts and Anomaly Detection
  • Custom Dashboards and Reporting
Interaction recording: Oxilio solutions for compliance and customer experience optimization

Enhanced Regulatory Compliance

Our solutions ensure strict compliance with security and privacy regulations, such as GDPR and PCI-DSS, guaranteeing the protection of sensitive data.

Improved Customer Experience

Recording interactions allows for in-depth analysis of exchanges, helping businesses identify areas for improvement and offer more personalized and responsive service.

Accurate Quality Management

By capturing and analyzing interactions, you can assess service quality and make adjustments to meet customer expectations.

Performance Optimization

Our solutions enable real-time analysis of customer behaviors and needs, promoting quick decision-making and improving operational efficiency.

Flexibility and Scalability

Oxilio solutions adapt to your evolving needs by offering modular options for both small and large enterprises.

Products

Do more, with less effort, while staying on course.

NICE Inform | Oxilio
Product

Nice Inform

Scalable solution for 911 centres, centralizing and synchronizing data to accurately reconstruct events.
  • Multimedia Recording - NG911
  • Incident Multimedia Reconstruction
  • Agent and Procedure Evaluation
  • Integration with Third-Party Systems (CAD...)
NICE Engage
Product

Nice Engage

Centralized interaction management platform, ensuring compliance, quality, and customer optimization for contact centres.
  • Centralized and Multichannel Interaction Management
  • Compliance with Strict Regulatory Standards
  • Optimization of Quality and Customer Experience through Artificial Intelligence
  • Measurable Return on Investment (ROI)
NICE NTR-X
Product

NTR-X

Compliance solution for the financial sector, ensuring secure interaction recording and monitoring in line with the highest industry standards.
  • Advanced regulatory compliance
  • Secure multi-channel capture
  • Fast search and retrieval
  • Enhanced data protection and security
ASC
Product

ASC Insights

Secure interaction recording solution for Microsoft Teams, Zoom, RingCentral, and other platforms.
  • Certified for Microsoft Teams, Zoom, RingCentral, and Genesys
  • Ensures Compliance
  • Fast and Easy Deployment
  • AI-Powered Data Analysis
CIS Crystal
Product

Crystal

High-performance solution for capturing, managing, and securing high-quality recordings, combining simplicity, efficiency, and reliability.
  • Scalable and Modular
  • Centralized or Distributed Solution
  • Dynamic Licensing
  • PCI-DSS Compliant
Dubber
Product

Dubber

Cloud-based call recording platform, secure and scalable, ensuring compliance and flexibility across all devices.
  • Cloud-Designed
  • Security
  • Rapid Deployment
  • Open API
Testimonials

Reviews from our customers

Groupe Incotel | Oxilio client testimonial
« We have been working with Oxilio for several years and have had a great experience in dealing with them. Great products, simple to use and excellent support. »
Bruno Mangiardi

Chief Information Officer, Ville du Grand Sudbury

Barreau du Québec | Oxilio client testimonial
« We are satisfied with Oxilio’s service because of their prompt response, whether tracking down a solution to a breakdown or simply preparing a specific report for our contact centre. »
Charles Prévost

Information Technology and IP Technician, Barreau du Québec

HMR, Hôpital Maisonneuve-Rosemont, Centre affilié à l'Université de Montréal | Oxilio client testimonial
« I am very satisfied with everything that Oxilio has done for us. »
David Bernard

Technological Infrastructure Team Leader, Hôpital Maisonneuve-Rosemont

Groupe CYR&Lyras | Oxilio client testimonial
« We are very satisfied with the product and the service. The recordings are reliable and the support team is always available to advise us. »
Patricia Groleau

CIP, IT Manager, Groupe Cyr & Lyras

Groupe Incotel | Oxilio client testimonial
« Oxilio has been a business partner for many years. They have always delivered quality solutions with professionalism to the satisfaction of customers. »
Richard Gagnon

Incotel-ISQ

Emploi et Solidarité sociale Québec | Oxilio client testimonial
« Oxilio Solutions provides outstanding after sales service and support. The staff is courteous, they know their products and answers to requests in a very short delay. Congratulations to the members of this company. »
Claude L’heureux

Telecommunications coordinator, Emploi et Solidarité sociale du Québec

Promutuel Assurance | Oxilio client testimonial
« We’ve been Oxilio customers for several years. We have always had rapid and courteous service. The follow up on requests is really done professionally. I’d like to thank the Oxilio team for their good service. »
Josée Labarre

Promutuel assurances

Expert advice

Oxilio helps you find the ideal solution for your business.

We offer you customized support, tailored to your company’s specific needs. Our team of experts is on hand to provide you with professional, personalized advice.
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