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Workforce Management

Maximize the efficiency of your teams with intelligent workforce management tools for efficient, on-demand customer service.

Features

Features designed to meet your everyday needs.

  • Forecasting
  • Planning
  • Real-time Management
  • Leave Management
  • Schedule Adherence
  • Self-service Portal
  • Reports and Dashboards
  • Training
Workforce management: Oxilio solutions to optimize contact center productivity

Efficient planning of agent schedules

To effectively manage vacation days, sick leave and absences, it’s best to rely on a system that can support you well. Oxilio offers solutions that enable you to maximize each of these items of information with the utmost precision.

Ensure the efficiency of your operations

When you are setting schedules, many errors can slip into the process. Oxilio offers you a technology that ensures you will assign the right shifts to have each of your agents at top form.

Predict your workforce needs

To avoid unpleasant surprises, Oxilio’s solutions enable you to get through your busy periods with the right number of resources on hand, equipped with the right knowledge.

Know how your people perform

With Oxilio’s solutions, you know which of your agents is performing to the peak of capacity and who needs help.

Quick and simple schedule changes

You’re not immune to surprises. That’s why our solutions enable you to quickly call on other agents for help in the event of abnormally high calls.

Products

Do more, with less effort, while staying on course.

NICE IEX WFM | Oxilio
Product

Nice IEX WFM

Workforce management solution leveraging AI to automate scheduling, boost productivity, and reduce costs, even in complex environments.
  • AI Forecast Accuracy
  • Intelligent Schedule Automation
  • Real-Time Management
  • Flexibility and Scalability
NICE CXOne | Oxilio
Product

NICE CXone

Optimize customer experience with AI and omnichannel, automating tasks, analyzing real-time data, and enhancing agent performance. Flexible and scalable, it adapts to businesses of all sizes.
  • Optimized Customer Experience with AI
  • Unified Omnichannel Management
  • Advanced Analytics and Reporting
  • Versatility and Scalability
Peopleware | Oxilio
Product

Peopleware

Cloud-based workforce management solution, automating scheduling and real-time staffing adjustments to enhance efficiency and lower costs.
  • Automated and optimized planning with artificial intelligence
  • Reduction of operational costs
  • Real-time flexibility
  • Intuitive and easy-to-use interface
Talkdesk | Oxilio
Product

Talkdesk

Cloud-based contact centre solution, unifying customer interactions and optimizing productivity with AI and real-time analytics.
  • Centralization of communication channels
  • Easy integrations with existing tools
  • Artificial intelligence and automation
  • Flexibility
Testimonials

Reviews from our customers

Barreau du Québec | Oxilio client testimonial
« We are satisfied with Oxilio’s service because of their prompt response, whether tracking down a solution to a breakdown or simply preparing a specific report for our contact centre. »
Charles Prévost

Information Technology and IP Technician, Barreau du Québec

HMR, Hôpital Maisonneuve-Rosemont, Centre affilié à l'Université de Montréal | Oxilio client testimonial
« I am very satisfied with everything that Oxilio has done for us. »
David Bernard

Technological Infrastructure Team Leader, Hôpital Maisonneuve-Rosemont

Emploi et Solidarité sociale Québec | Oxilio client testimonial
« Oxilio Solutions provides outstanding after sales service and support. The staff is courteous, they know their products and answers to requests in a very short delay. Congratulations to the members of this company. »
Claude L’heureux

Telecommunications coordinator, Emploi et Solidarité sociale du Québec

Groupe Incotel | Oxilio client testimonial
« Oxilio has been a business partner for many years. They have always delivered quality solutions with professionalism to the satisfaction of customers. »
Richard Gagnon

Incotel-ISQ

Promutuel Assurance | Oxilio client testimonial
« We’ve been Oxilio customers for several years. We have always had rapid and courteous service. The follow up on requests is really done professionally. I’d like to thank the Oxilio team for their good service. »
Josée Labarre

Promutuel assurances

Groupe Incotel | Oxilio client testimonial
« We have been working with Oxilio for several years and have had a great experience in dealing with them. Great products, simple to use and excellent support. »
Bruno Mangiardi

Chief Information Officer, Ville du Grand Sudbury

Groupe CYR&Lyras | Oxilio client testimonial
« We are very satisfied with the product and the service. The recordings are reliable and the support team is always available to advise us. »
Patricia Groleau

CIP, IT Manager, Groupe Cyr & Lyras

Expert advice

Oxilio helps you find the ideal solution for your business.

We offer you customized support, tailored to your company’s specific needs. Our team of experts is on hand to provide you with professional, personalized advice.
Schedule a call with an advisor
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