Perfectly tailored to the needs of industries
Our service combines technical expertise and innovative solutions to improve operational efficiency and support the growth of your business.
The Crystal solution from CIS offers high-performance technology to capture, manage, and secure high-quality recordings. Designed to adapt to various environments, it combines simplicity, efficiency, and reliability.
Designed to evolve with your needs, the Crystal solution offers a modular architecture that easily adapts to various environments and requirements.
Crystal offers the flexibility to be deployed in a centralized mode for consolidated management or in a distributed mode to meet specific needs for resilience and accessibility.
Crystal offers dynamic licensing, allowing easy adaptation to changing user needs while optimizing costs and resource management.
Crystal complies with PCI-DSS standards, ensuring enhanced security and optimal protection of sensitive data to meet the most demanding standards.
Our service combines technical expertise and innovative solutions to improve operational efficiency and support the growth of your business.
This recording module allows real-time monitoring and capture of different types of interactions. Crystal supports the vast majority of telephone and radio equipment available on the market. The solution is adapted to the needs of contact centers from small to multisite deployments.
This solution is easy to use and uses little space on the agent’s PC. It benefits from CIS’s proprietary video compression algorithm and minimizes your network load without compromising recording quality.
The screen recording module allows capturing activities at the agent’s computer for training or compliance purposes. The solution allows:
This module runs on the agent’s PC and allows him to stop, restart or annotate a recording. The agent can also take notes or label a call with keywords. All this data is gathered in a central database. Call searches by keywords can then be done on demand.
The Quality Management Suite helps organizations identify customer service gaps and improve the customer experience by capturing, evaluating, and analyzing customer interactions. This module includes assessment, scoring, monitoring, screen capture, and reporting.
Crystal is designed to evolve with your needs, offering an adaptable architecture that allows easy addition of new features and adjustment to the growth of your organization.
Crystal combines a wide range of advanced features with an intuitive interface, offering a powerful and easy-to-use solution for all users.
Crystal offers a multilingual interface, ensuring intuitive and accessible use for users, regardless of their linguistic environment.
Crystal combines performance and accessibility, offering a powerful and economical solution that meets user needs without compromising on quality.