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CIS Crystal

Innovative solution for recording multimedia interactions, monitoring and performance optimization

The Crystal solution from CIS offers high-performance technology to capture, manage, and secure high-quality recordings. Designed to adapt to various environments, it combines simplicity, efficiency, and reliability.

Scalable and Modular

Designed to evolve with your needs, the Crystal solution offers a modular architecture that easily adapts to various environments and requirements.

Centralized or Distributed Solution

Crystal offers the flexibility to be deployed in a centralized mode for consolidated management or in a distributed mode to meet specific needs for resilience and accessibility.

Dynamic Licensing

Crystal offers dynamic licensing, allowing easy adaptation to changing user needs while optimizing costs and resource management.

PCI-DSS Compliant

Crystal complies with PCI-DSS standards, ensuring enhanced security and optimal protection of sensitive data to meet the most demanding standards.

Features

Simply innovative, take it to the next level.

Call recording

This recording module allows real-time monitoring and capture of different types of interactions. Crystal supports the vast majority of telephone and radio equipment available on the market. The solution is adapted to the needs of contact centers from small to multisite deployments.

This solution is easy to use and uses little space on the agent’s PC. It benefits from CIS’s proprietary video compression algorithm and minimizes your network load without compromising recording quality.
The screen recording module allows capturing activities at the agent’s computer for training or compliance purposes. The solution allows:

  • Simultaneous listening of conversations and screen captures
  • Compression of video files to minimize the impact on your infrastructure
  • Supports HD resolution (1920x1080P)
  • Allows permanent recording, event triggered or on request
  • Real-time listening available
  • Meets PCI-DSS requirements

This module runs on the agent’s PC and allows him to stop, restart or annotate a recording. The agent can also take notes or label a call with keywords. All this data is gathered in a central database. Call searches by keywords can then be done on demand.

The Quality Management Suite helps organizations identify customer service gaps and improve the customer experience by capturing, evaluating, and analyzing customer interactions. This module includes assessment, scoring, monitoring, screen capture, and reporting.

Benefits

Simplify your operations, ensure optimum compliance.

Scalable Solution

Crystal is designed to evolve with your needs, offering an adaptable architecture that allows easy addition of new features and adjustment to the growth of your organization.

Feature-Rich and Easy-to-Use Solution

Crystal combines a wide range of advanced features with an intuitive interface, offering a powerful and easy-to-use solution for all users.

Multi-Language Interface

Crystal offers a multilingual interface, ensuring intuitive and accessible use for users, regardless of their linguistic environment.

Affordable and High-Performance Solution

Crystal combines performance and accessibility, offering a powerful and economical solution that meets user needs without compromising on quality.

Expert advice

Oxilio helps you find the ideal solution for your business.

We offer you customized support, tailored to your company’s specific needs. Our team of experts is on hand to provide you with professional, personalized advice.
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