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Contact Center

Optimize the performance of your multichannel contact center

Cloud-based solutions to optimize the efficiency of your customer interactions and offer the flexibility to adapt to your changing needs.

Improve Customer Experience.

Oxilio offers you state-of-the-art cloud-based contact center solutions. Thanks to automation, artificial intelligence and advanced analytics, our platforms improve your contact center’s efficiency and enable you to deliver an exceptional customer experience. When you choose Oxilio, you benefit from personalized support, in-depth expertise and flexible solutions tailored to your specific needs. Trust Oxilio to modernize your contact centers and propel your customer interactions to a new level of excellence.

Cloud contact center: optimization, performance, and customer experience with Oxilio's cloud solutions
Our solutions

Perfectly tailored solutions for contact centers.

Products

Automate your operations with the best apps for contact centers.

NICE CXOne | Oxilio
Product

NICE CXone

Optimize customer experience with AI and omnichannel, automating tasks, analyzing real-time data, and enhancing agent performance. Flexible and scalable, it adapts to businesses of all sizes.
  • Optimized Customer Experience with AI
  • Unified Omnichannel Management
  • Advanced Analytics and Reporting
  • Versatility and Scalability
Talkdesk | Oxilio
Product

Talkdesk

Cloud-based contact centre solution, unifying customer interactions and optimizing productivity with AI and real-time analytics.
  • Centralization of communication channels
  • Easy integrations with existing tools
  • Artificial intelligence and automation
  • Flexibility
NICE IEX WFM | Oxilio
Product

Nice IEX WFM

Workforce management solution leveraging AI to automate scheduling, boost productivity, and reduce costs, even in complex environments.
  • AI Forecast Accuracy
  • Intelligent Schedule Automation
  • Real-Time Management
  • Flexibility and Scalability
Peopleware | Oxilio
Product

Peopleware

Cloud-based workforce management solution, automating scheduling and real-time staffing adjustments to enhance efficiency and lower costs.
  • Automated and optimized planning with artificial intelligence
  • Reduction of operational costs
  • Real-time flexibility
  • Intuitive and easy-to-use interface
NICE Engage
Product

Nice Engage

Centralized interaction management platform, ensuring compliance, quality, and customer optimization for contact centres.
  • Centralized and Multichannel Interaction Management
  • Compliance with Strict Regulatory Standards
  • Optimization of Quality and Customer Experience through Artificial Intelligence
  • Measurable Return on Investment (ROI)
CIS Crystal
Product

Crystal

High-performance solution for capturing, managing, and securing high-quality recordings, combining simplicity, efficiency, and reliability.
  • Scalable and Modular
  • Centralized or Distributed Solution
  • Dynamic Licensing
  • PCI-DSS Compliant
Testimonials

Reviews from our customers

Groupe Incotel | Oxilio client testimonial
« We have been working with Oxilio for several years and have had a great experience in dealing with them. Great products, simple to use and excellent support. »
Bruno Mangiardi

Chief Information Officer, Ville du Grand Sudbury

Groupe Incotel | Oxilio client testimonial
« Oxilio has been a business partner for many years. They have always delivered quality solutions with professionalism to the satisfaction of customers. »
Richard Gagnon

Incotel-ISQ

Emploi et Solidarité sociale Québec | Oxilio client testimonial
« Oxilio Solutions provides outstanding after sales service and support. The staff is courteous, they know their products and answers to requests in a very short delay. Congratulations to the members of this company. »
Claude L’heureux

Telecommunications coordinator, Emploi et Solidarité sociale du Québec

Groupe CYR&Lyras | Oxilio client testimonial
« We are very satisfied with the product and the service. The recordings are reliable and the support team is always available to advise us. »
Patricia Groleau

CIP, IT Manager, Groupe Cyr & Lyras

Barreau du Québec | Oxilio client testimonial
« We are satisfied with Oxilio’s service because of their prompt response, whether tracking down a solution to a breakdown or simply preparing a specific report for our contact centre. »
Charles Prévost

Information Technology and IP Technician, Barreau du Québec

HMR, Hôpital Maisonneuve-Rosemont, Centre affilié à l'Université de Montréal | Oxilio client testimonial
« I am very satisfied with everything that Oxilio has done for us. »
David Bernard

Technological Infrastructure Team Leader, Hôpital Maisonneuve-Rosemont

Promutuel Assurance | Oxilio client testimonial
« We’ve been Oxilio customers for several years. We have always had rapid and courteous service. The follow up on requests is really done professionally. I’d like to thank the Oxilio team for their good service. »
Josée Labarre

Promutuel assurances

Expert advice

Oxilio helps you find the ideal solution for your business.

We offer you customized support, tailored to your company’s specific needs. Our team of experts is on hand to provide you with professional, personalized advice.
Schedule a call with an advisor
Contact us
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