At Oxilio, our aim is to create a close-knit environment with our colleagues, customers and partners. We are recognized for our technical expertise, while focusing on our customers’ needs.
At Oxilio, you’ll be working with innovative cloud contact center solutions. You’ll be responsible for analyzing our customers’ needs for CCaaS solutions and configuring them according to established criteria. You’ll work in collaboration with other members of our team, whether programmers, technicians or project coordinators.
Are you familiar with contact center solutions and enjoy having fun at work? Then this is the job for you!
Your challenges
- Participate in CCaaS (Call Center as a Service) development projects in cloud environments for our customers: establish and analyze customer needs, make the link between customer needs and technological solutions, participate in the detailed architecture of customer projects, configure solutions according to identified needs;
- Act as the customer’s main contact;
- Collaborate effectively with internal teams and customers to ensure the success of CCaaS projects;
- Train customers on solutions;
- Consult with our various customers;
- Document what has been done to share information with other team members;
Your benefits
- Permanent, full-time position;
- Salary between $80,000 and $125,000 per year, depending on experience;
- Telecommuting, hybrid mode (telecommuting and face-to-face) or face-to-face, depending on your preference;
- Flexible schedule to facilitate work-life balance;
- Relaxed work atmosphere;
- Attractive group insurance plan;
- 3 personal days per year;
- Paid day off on your birthday;
- Three to four weeks’ vacation, depending on experience;
- Annual allowance for personal sports activities or purchase of sports equipment;
- Pleasant environment in attractive premises in the heart of downtown Montreal.
Your profile
- BACC, DEC or equivalent;
- At least 3 years’ experience in the contact center field;
- Knowledge of contact center solution design and functionality, with a good understanding of technical concepts;
- Excellent communication skills;
- Excellent command of spoken and written French and English;
With us
- We respect each other, we listen to each other, we support each other, we tell each other the truth, we laugh;
- We’re accommodating… we understand each other’s personal needs;
- We love to learn, we’re independent, responsible and open-minded;
- And technically, we’re unbeatable!
If you are interested in the position offered, fill out the form below or send your resume by email to the following address: hr@oxilio.com